We are happy to assist elderly and disabled guests. Please note that wheelchair access starts at the beginning of the boarding ramps. If you require assistance when joining the queue please ask a team member and they will help you.
In the event that you have several non-disabled guests with you, we may not be able to assist the whole group. We may ask you to wait near the boarding platform entrance until the rest of your group reaches you in the queue. To avoid queues, we recommend that you visit during one of our quieter times. Weekdays in school term are less busy than holidays, particularly earlier in the mornings and after 4.00pm.
Please be aware that our wheelchair lift on the London Eye River Cruise is currently unavailable. We apologise for any inconvenience this may cause.