The London Eye is designed to operate safely in almost all weather conditions, although from time to time and mainly due to the comfort of guests, we might decide to close the wheel. Weather conditions and wind speeds are constantly monitored within our ride control area and therefore if there are high gusting winds/severe weather conditions, we may have to make the decision to temporarily close the London Eye.
As per our terms and conditions, all of our tickets are non-exchangeable and non-refundable.
For up to date operational information, please keep an eye on our website www.londoneye.com or call our free phone number on 0800 093 012.
Please be advised we strongly advise guests to pre-book online to avoid disappointment.