General information regarding our re-opening Anyone wishing to visit, including Merlin Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. Find out more about the additional hygiene and safety measures Read some of our Frequently Asked Questions Related articles Can I cancel my booking? Can I contact you via Live Chat? Can I change the date/time of my booking? How many people will be in the capsule with me? How can I contact Customer Services?