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  2. Covid-19 - Information for Guests

Covid-19 - Information for Guests

Important information regarding the impact of COVID-19

Covid-19 – General Information

  • Important information regarding our closure from 16/12/2020
  • Where can I find information about the Health and Safety measures being taken?
  • Do you have a Visit England "We're Good to Go" industry charter mark?

Ticket Information & Booking FAQs

  • Why do I need to book online?
  • I already have a Flexi-Ticket, how do I pre-book entry?
  • I am a Merlin Pass holder, how do I pre-book entry?
  • I have an existing Standard or Fast Track ticket, what should I do?
  • I have an existing VIP Experience booking, what should I do?
  • How do I redeem my existing London Eye River Cruise Tickets and London Combination tickets?
See all 9 articles

General/Health FAQs

  • Is it safe to reopen?
  • Do I need to wear a face covering/facemask?
  • What new measures will I see on my visit to the London Eye?
  • Will your toilets be open and how will you ensure they are safe?
  • What do I do if one of my family is ill at the last minute?
  • Why have you got Temperature Checks and what if I have a condition or disability?
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