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  1. London Eye
  2. Covid-19 - Information for Guests
  3. Ticket Information & Booking FAQs

Ticket Information & Booking FAQs

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  • Why do I need to book online?
  • I already have a Flexi-Ticket, how do I pre-book entry?
  • I am a Merlin Pass holder, how do I pre-book entry?
  • I have an existing Standard or Fast Track ticket, what should I do?
  • I have an existing VIP Experience booking, what should I do?
  • How do I redeem my existing London Eye River Cruise Tickets and London Combination tickets?
  • I have booked a ticket and it’s for a date when you are now reopened – but I don’t want to visit /my flight has been cancelled / I am on the NHS shielding list. What are my options?
  • I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?
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