Guests with accessible needs are entitled to a free carer ticket for one personal assistant/carer who accompanies any disabled guest.
Please Note, you must be purchasing at least 1 full priced ticket in order to be able to add a carer ticket in your basket. When purchasing a standard, FastTrack or multi attraction ticket in advance from our website, you will be given the opportunity to book a free carer ticket alongside your order.
On the day of your visit, you must produce any one of the below documentation.
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal
- Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability
- Students’ Allowance (DSA), or DID card (UK Disabled ID card).
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- Nimbus Access Card with the companion/ +1 symbol
Accepted proof of a second free carer ticket:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent
- Payments (PIP) for those aged 16-64 that states additional carer support
- Attendance Allowance or Carer's Allowance letter of award that states additional carer support
- A registered GP or NHS letter notifying the recipient requires additional carer support.
- Nimbus Access Card with the +2 (or higher) companion symbol
The eligibility documentation of why a second free ticket is required needs to be dated within 2 years of issue.
Please note, if you are interested in one of our VIP experiences such as a Champagne experience or one of our food or drink tasting experiences, the free carer will only receive entry onto the London Eye.
If you have any queries relating to our Carer Ticket policy, please contact our dedicated team at customer.services@londoneye.com who will be happy to help.