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  1. London Eye
  2. Booking Help

Booking Help

Help with making and changing bookings

Online Booking Help

  • What payment cards do you accept for an online booking?
  • How does the time slot system work and what time should I arrive?
  • Is there enough time to see everything if I select the latest time slot?
  • I'm having issues booking online, what should I do?
  • Can I use PayPal to purchase my tickets?
  • I have two paid bookings, what should I do?
See all 10 articles

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Tickets & Confirmations

  • Do you offer an e-ticket/Print@Home option?
  • I do not have the card used to purchase my tickets, what should I do?
  • I have not received my email confirmation, what should I do?
  • What identification is accepted when collecting tickets?
  • Can I change the name on my booking?
  • How can I book my tickets to visit today?
See all 13 articles

Amending a Booking

  • Can I change the date/time of my booking?
  • Can I cancel my booking?
  • Can I change the date of my Cupid's Capsule?
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Conceived and designed by Marks Barfield Architects.