Booking Help
Help with making and changing bookings
Online Booking Help
- What payment method can I use when booking online?
- How does the time slot system work and what time should I arrive?
- Will I get a full ride if I select the last time slot?
- I'm having issues booking online, what should I do?
- I have two paid bookings, what should I do?
- Why has my payment failed?
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Tickets & Confirmations
- Do you offer an e-ticket/Print@Home option?
- I do not have the card used to purchase my tickets, what should I do?
- I have not received my email confirmation, what should I do?
- What identification is accepted when collecting tickets?
- Can I change the name on my booking?
- How can I book my tickets to visit today?